Archive for October, 2009

Teamwork Even Relates to Pumpkins

Saturday, October 31st, 2009 Posted in Fun | No Comments »

I had to laugh when I saw the headline, "Teamwork gets pumpkin into hotel."  The writer, Tom Dalton, must have a sense of humor, too.  Evidently, a giant pumpkin arrived ... Read more..

Spend a Few Moments Planning a Team-Based Staff Meeting

Monday, October 26th, 2009 Posted in Clear Direction, Communication, Participation | No Comments »

So you have decided to have a staff meeting involving all your CSRs.  Rather than corralling them into a room and talking at them, spend a few moments planning a team-based ... Read more..

Healthy Balance Needed Between Data and Team Satisfaction

Thursday, October 15th, 2009 Posted in Clear Direction, Feedback | No Comments »

You have piles of papers on your desk that report all kinds of operational data: time to answer, duration of call, cost per customer, abandonment rate, IVR first response, etc.  ... Read more..

The Extraordinary Team Newsletter Online

Saturday, October 10th, 2009 Posted in Newsletter | No Comments »

Welcome to the Fall 2009 issue of the Extraordinary Team Newsletter, a quarterly newsletter full of stories, tips and techniques to improve the way your teams work. Download it here. In this ... Read more..

Effective Teams Require a Creative, Comfortable Environment

Saturday, October 10th, 2009 Posted in Atmosphere | No Comments »

I used to think teams could do great work anywhere.  Unfortunately, it just isn’t so.  I am continually amazed by how much a team is influenced by its surroundings.  Teams ... Read more..

Teambuilding Event a Good Step Toward Positive Vibes

Thursday, October 1st, 2009 Posted in Uncategorized | No Comments »

In these turbulent times, many workplace teams are feeling a bit “punky.”  Funky, not exactly perky.  Whether your team is just forming or has been around for awhile, bonding outside ... Read more..